Website Privacy Policy

Effective Date: June 26, 2026

Blue Creek Counseling Center, LLC (“Blue Creek Counseling,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of visitors to our website and clients who utilize our services. This Website Privacy Policy explains how information may be collected, used, stored, and protected through the use of our website and related communication technologies.

This policy applies to visitors of: https://www.bluecreekcounseling.com

1. Information We Collect

We may collect personal information voluntarily provided through our website, including through:

  • Contact forms

  • Appointment inquiries

  • Email communications

  • Phone communications

  • Client portal access requests

  • Other voluntary submissions

Information collected may include:

  • Name

  • Telephone number

  • Email address

  • General inquiry information

  • Information voluntarily submitted through forms or communications

We do not intentionally collect protected health information (“PHI”) through general website browsing activities. However, individuals may voluntarily submit personal or health-related information through contact forms, appointment requests, intake processes, email communications, or other interactions.

Please avoid submitting highly sensitive or confidential information through website forms or unsecured email communications.

2. Website Analytics and Cookies

Our website may use cookies and analytics tools, including Google Analytics, to better understand website usage and improve website functionality and user experience.

Google Analytics may collect information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • Referral sources

This information is generally aggregated and does not personally identify individual users.

You may disable cookies through your browser settings.

Additional information regarding Google privacy practices may be found at: https://policies.google.com/privacy

3. Client Portal and Third-Party Platforms

Our website may contain links to third-party platforms and services, including:

  • TherapyAppointment (electronic health record and client portal)

  • Doxy.me (telehealth platform)

  • Google/Gmail services

  • Grasshopper business messaging services

These third-party services maintain their own privacy and security policies. Blue Creek Counseling Center, LLC is not responsible for the privacy practices or content of external websites or third-party platforms.

Clients are encouraged to review the privacy policies of any external platform used in connection with counseling services.

4. Electronic Communication Risks

Electronic communications, including email, text messaging, telehealth platforms, and client portals, carry inherent privacy and security risks. Although Blue Creek Counseling Center, LLC takes reasonable precautions to protect confidential information, no method of electronic transmission or storage is completely secure.

By communicating electronically with our practice, you acknowledge and accept these risks.

Electronic communication should not be used for:

  • Emergencies

  • Crisis situations

  • Urgent mental health concerns

  • Time-sensitive clinical matters

If you are experiencing an emergency, contact 911 or go to the nearest emergency room.

5. SMS/Text Messaging

Blue Creek Counseling Center, LLC may contact clients by SMS text message for the following purposes:

  • Appointment scheduling

  • Appointment reminders

  • Client portal notifications

  • Administrative communications related to counseling services

Message Frequency

Message frequency varies based on appointment activity and client communication needs.

Message and Data Rates

Message and data rates may apply.

Opt-Out Instructions

Clients may opt out of SMS communications at any time by replying STOP to any text message. After opting out, clients will no longer receive SMS messages unless they provide new consent.

Help Instructions

For assistance, reply HELP to any message or contact:

Blue Creek Counseling Center, LLC
Phone: (832) 400-4109
Email: james@bluecreekcounseling.com
Website: www.bluecreekcounseling.com

SMS Consent

SMS consent is obtained through client intake forms and communication consent documents. Consent is not a condition of receiving counseling services.

Data Sharing

Blue Creek Counseling Center, LLC does not transfer, share, disclose, sell, rent, or provide consumer personal information, including mobile phone numbers and SMS consent data, to any external organizations for any purpose, except as required by law, court order, or applicable legal obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and SMS consent information will not be shared with any third parties under any circumstances, except when required by law.

Information sharing with subcontractors and service providers that support business operations, such as electronic health record providers, telehealth platforms, website hosting providers, or technology service providers, is permitted only to the extent necessary to provide services and is subject to appropriate confidentiality, security, and HIPAA compliance requirements.

6. AI-Assisted Documentation Technology

Blue Creek Counseling Center, LLC may utilize HIPAA-compliant clinical documentation support technologies, including artificial intelligence-assisted note-taking and documentation software, such as Twofold Health, to assist with clinical documentation and recordkeeping.

These technologies are used solely to support clinical operations and are subject to applicable privacy and security safeguards.

7. Data Security

We utilize reasonable administrative, technical, and physical safeguards to help protect personal information submitted through our website and communication systems.

However, no electronic system or method of transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

8. Children’s Privacy

Our website is not intended for children under the age of 13 without parental involvement. We do not knowingly collect personal information from children under 13 without appropriate parental consent.

Parents or guardians who believe their child has submitted information without consent may contact us to request removal of the information.

9. Legal Disclosures

We may disclose information when required by law or when necessary to:

  • Comply with legal obligations

  • Respond to court orders or subpoenas

  • Protect the safety of clients or others

  • Prevent fraud or illegal activity

  • Protect the rights and operations of the practice

10. Changes to This Policy

Blue Creek Counseling Center, LLC reserves the right to modify this Website Privacy Policy at any time. Updated versions will be posted on our website with a revised effective date.

11. Contact Information

Blue Creek Counseling Center, LLC
P.O. Box 717
Cleveland, Texas 77328
832-400-4109
james@bluecreekcounseling.com